Pre-order guide

1. Reserve

Each pre-order product belongs to a batch with a fixed number of places. Product pages show how many places remain, when the batch closes and the estimated dispatch window.

2. Pay the deposit or in full

Depending on the batch you can pay a deposit now and the balance later, or pay in full. Pay by bKash, Nagad or bank transfer and submit your transaction ID on the order page.

3. We verify your payment

Your place is held for 24 hours after ordering. Once our team verifies the payment, your place is confirmed. If no payment is submitted in that time, the place is released.

4. Production and arrival

We'll update your order as it moves through sourcing or production and arrives at our studio. Dispatch dates are estimates and can move; we'll message you if your batch is delayed.

5. Balance and dispatch

If you paid a deposit, the balance is due before dispatch. Your order page shows the due date and amount.

Mixed bags

If your bag has ready-to-ship and pre-order items, you choose at checkout whether to ship everything together when the pre-order arrives, or in two parcels for an extra delivery fee.

Cancelling

You can cancel for a full refund until the batch closes. After it closes, deposits are refundable only if we can't fulfil your order or the dispatch window slips by more than 21 days.